IQI provides Cloud Call Centre Solution for organisations that wishes to run and manage its own Call Centre Operations with the use of their own Call Centre Agents. The solution is flexible and allows your Call Centre Agents to work remotely away from the office.
Benefits of IQI Remote Call Centre Solution:
- Want to reach out to all your customers through a single phone number and multiple agents
- Receive multiple inbound calls simultaneously from your customers through a single phone number
- Monitor the activities and performance of your agents online real-time
- Customise your welcome message with our Interactive Voice Response (IVR) feature
- Automation of Inbound and Outbound Voice processes with IVR
- IQI Technology Call Centre Solution Packages give you all these and much more
Extra add ons:
- Contact details of your customers will pop up on the screen of the agent, enabling your agent to greet the customer by their name etc.
- Agent can save the contact details of the new caller or edit existing details.
- You will have access to your call records.
Please click here to contact us for more information.
IQI Price Plan
Silver Package
- Inclusive of phone number and line rental charges.
- Allows for maximum of two call agents.
- *Minimum top-up of N25,000 for outbound calls.
- Initial voice response i.e. welcome message
- Listen to live conversation of agents and customers
- Access to reports, monitor agents talk time, pause time and so on
- Prompting of estimated hold time for customers on queue
- Multiple agents to receive inbound calls and make outbound calls from a single phone number
- Support service available from 9am – 5pm Monday to Friday
- One off setup cost of N30,000
Gold Package
- Inclusive of phone number and line rental charges.
- Unlimited inbound calls per month.
- Allows for maximum of five call agents.
- *Minimum top-up of N25,000 for outbound calls.
- Initial voice response i.e. welcome message.
- Listen to live conversation of agents and customers
- Access to reports, monitor agents talk time, pause time and so on
- Prompting of estimated hold time for customers on queue.
- Multiple agents to receive inbound calls and make outbound calls from a single phone number.
- Support service available from 9am – 5pm Monday to Friday.
- One off setup cost of N60,000.00
Note:
*Outbound calls are chargeable
*One off cost of Setup and configuration of IVR is N75,000.00, client is to provide their recordings in MP3 format
Diamond Package
- Inclusive of phone number and line rental charges.
- Unlimited inbound calls per month.
- Allows for maximum of ten call agents.
- *Minimum top-up of N25,000 for outbound calls.
- Initial voice response i.e. welcome message.
- Listen to live conversation of agents and customers
- Access to reports, monitor agents talk time, pause time and so on
- Prompting of estimated hold time for customers on queue.
- Multiple agents to receive inbound calls and make outbound calls from a single phone number.
- Support service available from 9am – 5pm Monday to Friday.
- Call recording retained on the server for 2 months
- Get your messages across to your customer with a recorded message i.e. jingles while they are placed on hold.
- One off setup cost of N100,000
Note:
*Outbound calls are chargeable
*One off cost of Setup and configuration of IVR is N75,000, client is to provide their recordings in MP3 format
*Lite Usage
Customised Package for more than 10 agents
24hrs shifts available, everyday of the week.
Contact us for more information
Payment for Virtual Receptionist Services and Call Centre Solution Packages are made quarterly in advance.