MISSED CALLS & VOICEMAIL

Customers preferred methodology to reach out to a service provider or businesses is via the oldest method of communication i.e. telephone.  The last thing any business want is a missed call or voicemail as this might give the customers impression that you are not in control of your business.

Telephone conversation remains the most preferred methodology to reach out to businesses and service providers. The worst nightmare of any business or business owner is to be confronted with the possible opportunities that might have escaped them in form of missed calls and voicemail messages. A high percentage of business deals are struck, negotiated and closed via telephone conversations, therefore a high percentage of business communication takes place over the telephone.

"85% of new callers hang up when they reach a voicemail." – Forbes

Roughly 85% of people whose calls are not answered will likely not call back and will probably call up the next service provider that they assume is ready for business.  The cost of missed calls is difficult to measure and is likely to have a negative impact on the cashlfow of the business.  It leaves customers unhappy, their issues unresolved and proves to them that the business does not have a solution for them.

Why Do Business Miss Calls?

• Businesses tend to focus on their core operations therefore leaving no time for answering phone calls.
• The business is client facing and staff are attending to customers grievances.
• The responsibility of customer service is shared amongst staff and no one takes ownership of answering phone calls.
• Calls come in after business hours
• Unavailability of staff to answer phone calls

 

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