Frequently Asked Questions (FAQ):

 Q? How quickly can I start?

Ans. We require a couple of hours to set you up on our system.

Q? What are your working hours?

Ans. 24/7

 Q? Can you roll-over unused minutes?

Ans. No, unused minutes cannot be rolled over.

 Q? Can I forward or divert my phone calls to you?

Ans. Yes, if your network permits it.

Q? If I have 5 minutes talk time left on my account and a call comes in to last beyond the number of minutes i have left, what happens?

Ans. Your call will be answered at no extra cost and then all overages are billed (please see price list).

Q? Can you provide us with a dedicated customer service staff?

Ans. Yes, IQI can provide you with a vibrant dedicated staff.

 Q? What is the method of payment?

Ans. We prefer payment by standing order on a quarterly basis also bank transfer is also acceptable. For Rest of World Customers, payment will be made through a payment link.

Q? Do you have an Hausa speaking Virtual Receptionist?

Ans. Yes we do, we cater for all languages.

Q? Will i be billed per minute or per call?

Ans. You will be billed by minutes of inbound or outbound calls.

Q? We do not currently provide services for your country of interest?

Ans. Kindly send us an email to enquiry@iqitech.com.ng on your country of interest and we will get back to you.