• Home
  • About Us
    Benefits of Outsourcing to IQI Our Team
  • Call Centre Services
    Call Centre Solution Packages Local Call Centre Solution Packages Rest of the World
  • Technical Support
  • Virtual Receptionist
    Local Rest of the World FAQs
  • DID & VoIP
  • Internet
  • Contact Us

We offer the following services:

  • Call Centre Outsource Service
  • Complaint Handling and Issue Resolution 
  • Collections and Debt Recovery
  • Survey and Feedback Collection 
  • Sales and Telemarketing 
  • Customer Support Services.

 

The features of the Call Centre app provided are as follows:

  • Multiple agents to receive inbound calls and make outbound calls simultaneously from a single phone number.
  • Dedicated phone number.
  • Call Record Details (CRD) available to download.
  • Interactive Voice Response (IVR) i.e. welcome message.
  • Monitor the activities and performance of agents’ online real time.
  • Access to reports, monitor agents talk time, pause time and so on
  • Prompting of estimated hold time for customers on queue
  • Support service available 24/7.

 

The advantages of Cloud Call Centre solution over a traditional PBX hardware are as follows:

  • Ability to remotely login to the Call Centre Application and receive phone calls 24/7
  • Run various reports online real time, analytics dashboard is also available.
  • Ability to monitor the number of agents on a particular shift
  • Listen to agents and customers conversation
  • Can serve as inbound and outbound Call Centre, survey campaign specific to a group of customers can be created and reports related to the campaign can be generated.
  • Download recording conversation between the agents and the customers
  • Each complaint type will be labelled and agent will select this disposition at the end of each call to form the number of complaints type that customer called to lay.
  • Feedback mechanism in form of a survey can be provided at the end of each phone call.
  • The Call Centre Server is based in the Cloud with 24 hours backup service and disaster recovery.

 

Click here to contact us for more information.

  • +234 708 067 1150
    +234 700 123 6666

  • enquiry@iqitech.com.ng 

    IQI Technology Limited

  • 5 Alhaji Akintoye Avenue,

    Adenihun Crescent,

    Off Idi Ape Road,

    Agodi GRA, Ikolaba.

    Ibadan.

© 2025. All rights reserved by IQI Technology Limited

Contact Us   Terms & Condition    Privacy Policy