We offer the following services:
- Call Centre Outsource Service
- Complaint Handling and Issue Resolution
- Collections and Debt Recovery
- Survey and Feedback Collection
- Sales and Telemarketing
- Customer Support Services.
The features of the Call Centre app provided are as follows:
- Multiple agents to receive inbound calls and make outbound calls simultaneously from a single phone number.
- Dedicated phone number.
- Call Record Details (CRD) available to download.
- Interactive Voice Response (IVR) i.e. welcome message.
- Monitor the activities and performance of agents’ online real time.
- Access to reports, monitor agents talk time, pause time and so on
- Prompting of estimated hold time for customers on queue
- Support service available 24/7.
The advantages of Cloud Call Centre solution over a traditional PBX hardware are as follows:
- Ability to remotely login to the Call Centre Application and receive phone calls 24/7
- Run various reports online real time, analytics dashboard is also available.
- Ability to monitor the number of agents on a particular shift
- Listen to agents and customers conversation
- Can serve as inbound and outbound Call Centre, survey campaign specific to a group of customers can be created and reports related to the campaign can be generated.
- Download recording conversation between the agents and the customers
- Each complaint type will be labelled and agent will select this disposition at the end of each call to form the number of complaints type that customer called to lay.
- Feedback mechanism in form of a survey can be provided at the end of each phone call.
- The Call Centre Server is based in the Cloud with 24 hours backup service and disaster recovery.
Click here to contact us for more information.