Frequently Asked Questions on IP Desktop Phone (FAQs):
Q? How does it work?
Ans. It is an alternative to call centre solution software, this enable you to make use of IP Phone.
Q? What is the maximum length for music on hold?
Ans. The maximum time is 15 seconds.
Q? Do I get free minutes on all the numbers?
Ans. No, free minutes are only available on 0708 prefix.
Q? What is the cost of making an outbound call from 0708
Ans. #9 per minute
Q? Do I top up my toll-free number in advance?
Ans. Yes. but once your credit is depleted, you won't be able to receive calls but you will be notified.
Q? What happens if I exhaust the free minutes?
Ans. You can top up to make outbound calls.
Q? What is the cost of forwarding a call to my GSM line?
Ans. It cost #12 per min.
Q? What is the cost of receiving inbound calls on toll-free numbers?
Ans. It cos #12 per min.
Q? What is the cost of line rental per month?
Ans. 0708 is #2,500
0700 is #4,000
0800 is #4,000
Q? What is the cost of setting up a phone number?
Ans. Zero cost.
Q? What is the cost of setting up IVR?
Ans. Zero cost provided you provide a recording of no longer than 15 secs in an MP3 file format.
Q? Where do i purchase the IP Phone from?
Ans. We will direct you to a supplier where you can buy the IP Phone from.
Q? Does the IP Phone require internet and power supply to work?
Ans. Yes, it requires internet and power supply to work at all times.
Q? If I switch off the power supply after work, will customers get to listen to our business operating hours?
Ans. Yes